We would delve into departments, questioning each step in their processes, removing unnecessary steps and streamlining the entire workflow process. Our analysis would lead to automating processes using various technologies whilst integrating advanced reporting functionality that would give insight into the workload, staff requirements and potential bottlenecks.
One of our core motivations was to move qualified people away from time consuming data capturing and report compiling and, instead, help them focus on the analysis of data obtained through our automated reports. This empowered management to make informed decisions which resulted in greater efficiencies.
As such, ICS developed customised solutions for many listed companies and, in the process, we have established long-term relationships with many of our customers.
Harnessing the experience gained over the last 15 years, ICS developed its own proprietary software solutions in the areas of Business Intelligence (BI) and Business Process Automation (BPA).